Meet our team here.
To contact a member of the team by email the following addresses are monitored and messages are shared with appropriate members of staff:
Studio Hire Birmingham firstname.lastname@example.org
Studio Hire Nottingham email@example.com
Classes and community participation firstname.lastname@example.org
We like to hear what you think of your experience. It is always good to hear when things go right, but equally, it is important for us to know if we get things wrong so that we can put matters right and take action to ensure we improve for the future.
If you want to give us feedback on something that you have enjoyed, good service you have received or simply a suggestion for the future, please email email@example.com. We will ensure that your comments are passed on to the relevant team.
If you are dissatisfied with the service you have received from us, please email firstname.lastname@example.org. Your email will be sent to the relevant manager for them to investigate what has happened and you will be notified of who is dealing with the matter within two working days.
They will respond to you with either progress or their conclusions within five working days of this. If it is a more complicated matter it may take longer than five days to resolve but they will notify you of this.
Service and Behaviour
You can expect that we will always treat everyone who contacts us with respect, empathy, and dignity.
Please treat our team with respect.
We understand that under stress people may act out of character, and, in a very small number of cases, may behave in an unacceptable way despite our best efforts to help.
We have a duty to protect the welfare and safety of our staff and other visitors.
We expect people visiting or taking part in an event or class to be courteous. We do not expect our employees to tolerate aggressive or abusive behaviour when communicating with our customers and visitors.
Unacceptable behaviour or language (written or spoken) is that which could cause our staff to feel afraid, threatened or abused, and includes threatening emails, telephone calls, meetings, and comments on social media or elsewhere.
Thank you for your support